Refund Policy

1. Digital products

All Zalo products are digital goods delivered instantly after payment. Because access cannot be "returned", all sales are generally final once your key has been delivered and activated.

2. When you are eligible for a refund

• The product was never delivered due to a technical error on our side.
• The product is non-functional at the time of purchase and our support team cannot resolve the issue within a reasonable time.
• You were charged twice for the same order.

3. When refunds do not apply

• Your game account is suspended or banned after using the product — this risk is accepted at purchase.
• The product is temporarily offline for maintenance or an update after a game patch.
• You changed your mind, purchased by mistake, or your system does not meet the listed requirements.
• Your key was shared, resold, or used in violation of our Terms & Conditions.

4. Replacements & compensation

If a product becomes unusable for an extended period, we may offer a replacement product, an extension of your access time, or store credit instead of a refund, at our discretion.

5. How to request a refund

Contact our support team through the Zalo Discord within 48 hours of purchase, including your order email and key. Eligible requests are reviewed within 3–5 business days.

6. Chargebacks

Filing a chargeback or payment dispute without contacting support first is a breach of our terms and will result in immediate termination of your license and a permanent ban from future purchases.